VP, Hub Leader managing the Global Servicing team in Phoenix, Arizona. Overseeing performance metrics and budget management with a focus on customer experience.
About the role
- Sr. Client Development Manager managing the Venmo program for Synchrony. Leading strategies for client growth and program performance.
Responsibilities
- Serve as liaison between client and Synchrony Financial
- Understand Venmo dynamics and execute strategies that drive growth
- Monitor progress to program goals and proactively identify areas of opportunity
- Assess key portfolio performance metrics to determine optimal program strategies
- Identify client CTQs and lead cross functional business teams to deliver
- Identify and implement programs to enhance profitability and reduce costs
- Provide leadership to all strategic program projects and initiatives
- Lead operating reviews and portfolio performance reviews with client
- Provide value-added analysis and reporting to evaluate and drive program performance
- Support and sell in to client, new initiatives & marketing programs/products
- Oversee compliance / regulatory matters related to portfolio
Requirements
- Bachelor’s degree or minimum of 8 years of equivalent work experience in the Financial Services field
- Minimum of 6 years of client management experience or retail card experience, including leading teams
- Minimum of 5 years’ project management experience
- Minimum of 3 years’ experience in delivering formal communications to either senior business leaders or key external business partners
- Ability and flexibility to travel for business as required
Benefits
- Flexibility to work from home
- Competitive salary with annual bonus
- Opportunities for professional development
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