Director of Customer Success overseeing strategy execution and team leadership at Float. Leading customer growth initiatives for the fintech company's business finance platform.
About the role
- Customer Success Manager partnering with clients to maximize platform value at Sphere Innovations Ltd. Building strong relationships and driving user adoption in strategic accounts.
Responsibilities
- Take ownership of Sphere's strategic accounts, partnering with clients to maximize platform value and ensure deep adoption.
- Act as the trusted advisor and main point of contact for strategic accounts, building relationships with stakeholders across data, technology, and business operations.
- Monitor and increase product utilisation by analysing login data, feature adoption, and engagement trends across functions and teams.
- Collaborate closely with internal teams (Trading Solutions, Pre-Sales, Integrations, Product) to ensure seamless support and remove blockers to adoption.
Requirements
- Experience in Customer Success or Post-Sales roles within technology, data, or SaaS environments.
- Demonstrated capability to drive user adoption, engagement, and utilisation of software platforms in multi-department client environments.
- Strong stakeholder management and relationship-building skills, comfortable engaging senior leaders across technology, data, and business units.
Benefits
- Participate in the firm's equity through an HMRC-approved EMI employee options scheme in a rapidly growing, high-potential business.
- Experience exponential career growth where your contributions are visible and impactful within an innovative environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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