Hybrid Global Customer Quality Manager

at Jabil

• Job title: Global Customer Quality Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, St Petersburg, United States

About the role

• Global Customer Quality Manager at Jabil leading all customer quality assurance across global operations. Ensuring customer satisfaction through continuous improvement and effective quality management practices.

Responsibilities

• Develop, implement, and maintain global customer quality strategies, policies, and procedures in alignment with Jabil's overall quality management system.
• Serve as the primary point of contact for assigned key customers regarding all quality-related matters, including performance reviews, issue resolution, and corrective actions.
• Lead and facilitate cross-functional teams (e.g., engineering, manufacturing, supply chain) to investigate, analyze, and resolve complex customer quality issues, ensuring timely and effective solutions.
• Manage and drive the customer complaint process, from initial receipt and investigation to root cause analysis, corrective and preventive action implementation, and verification of effectiveness.
• Monitor and report on key customer quality metrics, identifying trends and proactively implementing improvements.
• Conduct regular customer quality reviews, presenting performance data, improvement initiatives, and addressing any concerns.
• Collaborate with operations teams to understand customer requirements and ensure quality expectations are met throughout the product lifecycle.
• Participate in new product introduction (NPI) processes to ensure design for quality and manufacturability, and to establish robust quality control plans.
• Drive continuous improvement initiatives based on customer feedback, internal audits, and industry best practices.
• Support and participate in external customer audits and assessments, ensuring compliance with customer-specific requirements.
• Mentor and develop quality team members, fostering a culture of continuous improvement and customer focus.
• Travel internationally as required to support customer engagements and global quality initiatives.

Requirements

• Bachelor's degree in Engineering (Electrical, Mechanical, Industrial), Quality Management, or a related technical field
• Minimum of 8-10 years of progressive experience in quality management within a manufacturing environment, preferably in electronics manufacturing services (EMS) or a similar high-volume, complex manufacturing industry.
• Prior experience in Renewables Energy industry is highly preferred.
• Proven experience in a global customer-facing quality role, with a strong track record of building and maintaining effective customer relationships.
• In-depth knowledge of quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001) and associated tools (e.g., FMEA, SPC, MSA, 8D, PPAP).
• Demonstrated expertise in root cause analysis methodologies and corrective/preventive action processes.
• Strong analytical skills with the ability to interpret complex data, identify trends, and drive data-driven decision-making.
• Excellent communication, presentation, and interpersonal skills with the ability to effectively interact with all levels of an organization and external customers.
• Proven leadership and team management skills, with the ability to influence and motivate cross-functional teams.
• Ability to travel up to 25-30% of the time.
• Six Sigma Green Belt or Black Belt certification preferred.
• ASQ certifications (e.g., CQM/OE, CQA) highly desirable.
• Proficiency in English required; additional language skills are a plus.

Benefits

• N/A