Director of Programs and Quality at Itron overseeing product delivery and quality assurance within the Outcomes organization while collaborating with cross-functional teams.
Responsibilities
Direct the Program Management Office (PMO), ensuring use of standardized tools (such as Azure DevOps), process documentation, quality metrics and efficiency metrics.
Drive process and methodology standardization, auditing, and benchmarking across design, implementation, test and deployment.
Refine our processes and standards for how we release new products to customers and deliver results that enable those customers to serve as vocal references to industry.
Influence and advance product and process refinement initiatives to ensure solutions have broad market adoption, driving scalable growth and positioning the Outcomes organization to meet long-term corporate goals.
Develop and implement holistic quality assurance strategies and end-to-end testing plans to validate Outcomes solutions—integrating products from Itron and third-party partners—ensuring they meet rigorous internal standards and exceed customer expectations.
Participate in cross-functional teams to improve R&D process efficiency, increase throughput, optimize product lifecycles (PLC), and streamline new product introduction (NPI).
Clarify process accountability gaps within Outcomes to ensure seamless execution and ownership.
Coordinate R&D program goals, dashboards, and KPIs to maximize product reliability and minimize overall costs.
Foster collaboration within Outcomes and across Itron to improve cycle time, improve quality, increase organizational efficiency and improve customer satisfaction.
Requirements
Bachelor’s degree in engineering or a related field
Strategic mindset with the ability to make critical decisions that drive organizational success
Strong analytical and project management skills
At least 10 years’ experience in hands-on product development
5+ years’ experience in managing teams distributed globally
Demonstrated success in previous global leadership roles
Proven ability to influence large, complex organizations
Experience with software systems, embedded firmware, and solutions that involve integration between cloud-based software and widely-deployed hardware products.
Benefits
Award-winning workplace
Inclusion-first work culture
Commitment to employee growth and development: iGrow program
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