Senior Vice President of Customer Success leading global strategy at a top alumni engagement platform in the financial sector.
About the role
- Junior CRM Consultant implementing and configuring CRM platforms like HubSpot and Dynamics. Focus on optimizing processes and supporting client teams in digital transformation.
Responsibilities
- Technical implementation: You will be responsible for implementing and configuring HubSpot and Dynamics CRM platforms tailored to our clients' needs.
- Process optimization: You translate client requirements into customized CRM processes and optimize their marketing, sales, and service workflows.
- Automation & efficiency improvement: You develop and implement automated processes that help our clients increase efficiency in areas such as campaign management, lead generation, and reporting.
- Training & support: You support our clients' marketing and sales teams and ensure solutions are used optimally.
- Innovation: You stay up to date with current trends related to HubSpot & Microsoft Dynamics and relevant third‑party integrations.
Requirements
- Practical experience in digital marketing: You have already worked in a consulting or specialist role, ideally in an agency environment or IT consultancy.
- Solid CRM knowledge: You are familiar with platforms such as HubSpot, Salesforce, and Dynamics and can use them effectively.
- Strong communication skills: You can clearly and understandably convey complex concepts in both German and English.
- Entrepreneurial mindset: You have a good sense for business developments and can create compelling presentations.
- Technical understanding: You grasp technologies quickly and are able to master our technology stack.
- Programming skills are an advantage but not mandatory.
Benefits
- Exciting projects: Challenging digitalization projects with well‑known clients from various industries.
- Scope for creativity: You work in an environment that encourages initiative and innovation.
- Personal development: Access to training, certifications, and the opportunity to take on a lead role.
- Hybrid work: We believe in the benefits of flexibility and offer you the possibility to work remotely while valuing in-person meetings for creative processes.
- Attractive compensation package: Consisting of a competitive base salary and profit-sharing options.
- Flexible working: Enjoy the freedom to work from anywhere and tailor your workspace to your needs.
- Equipment of your choice: Choose between a MacBook or Windows laptop, complete with monitor and mouse.
- Generous vacation policy: 28 days of annual leave plus public holidays and an additional bonus day for special occasions such as your birthday.
- Work-life balance: Benefit from flexible working hours to balance your professional and personal needs.
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Lead and scale Customer Success at a market leading Alumni engagement platform in the financial sector. Responsible for retention, expansion, and customer value with teams across Europe and the US.
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