ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
TI
Hybrid Customer Success Manager – Intelligence
Posted last month
About the role
- Customer Success Manager helping customers utilize Triumph's data tools effectively. Responsible for onboarding, analytics support, and relationship building in a remote role.
Responsibilities
- Guide new customers through onboarding, ensuring a smooth transition and early adoption of Triumph’s data tools.
- Conduct regular check-ins and business reviews to assess progress and reinforce value.
- Help customers interpret dashboards, reports, and analytics to inform decisions and optimize performance.
- Monitor customer engagement and product usage, proactively addressing risks and surfacing opportunities for deeper adoption.
- Build consultative relationships by understanding customer goals and aligning Triumph’s solutions to meet their needs.
- Support account retention by delivering consistent value and helping customers achieve their desired outcomes.
- Identify opportunities for upselling and cross-selling data products or services.
- Collaborate with Product, Data Science, and Engineering teams to advocate for customer needs and influence roadmap priorities.
Requirements
- Bachelor’s degree in Business, Operations, Supply Chain Management or a related field.
- 2–4 years of experience in Customer Success, Account Management, Freight Brokerage or a related client-facing role.
- Experience working with data platforms, analytics tools, or SaaS products.
- Familiarity with CRM systems (e.g., Salesforce) and customer engagement metrics.
- Strong communication, problem-solving, and collaboration skills.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
- 401k and much more.
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