ERAD Technician serving as onsite technical support for data destruction while coordinating logistics operations for shipping. Ensuring compliance with data security and client requirements in a dynamic environment.
Responsibilities
Support and execute secure data eradication and media destruction processes
Serve as an on-site technician at a data center to support ERAD processes
Handle confidential data-bearing devices with the utmost security and integrity
Follow all certified ERAD protocols and guidelines for secure media sanitization and destruction
Communicate clearly and professionally with internal teams, data center personnel, and client stakeholders
Track and document all eradication activities using internal systems and tools
Support continuous improvement of ERAD operations, providing feedback and contributing to best practices
Operate tools and machinery required for media handling and physical destruction
Ensure compliance with client SLAs and Iron Mountain policies related to security, safety, and data integrity
Coordinate domestic and international shipments with client logistics teams and distribution centers
Maintain internal logistics systems and documentation, including Bills of Lading, process sheets, and shipping manifests
Monitor warehouse activity in the WMS system; track inbound/outbound shipments and ensure accurate inventory data
Reconcile inventory discrepancies, support audits, and assist with process improvements
Build and maintain relationships with third-party transportation and recycling vendors
Collaborate with accounting to review and validate logistics invoices and charges
Generate and distribute weekly/monthly inventory and logistics performance reports
Requirements
High school diploma or equivalent required; bachelor’s degree strongly preferred
2–3 years in a client services, logistics, or technical support role (preferably within a data center environment)
Previous experience with inventory control, data security, or IT asset management highly preferred
Familiarity with ERAD protocols, reverse logistics, or R2-compliant destruction practices a plus
Strong technical aptitude with Microsoft Office, Google Suite (especially Excel/Sheets), WMS, and ERP systems
Excellent organizational, communication, and documentation skills
Valid driver’s license and ability to drive rental vehicles as needed
Ability to lift 40 lbs. and work on your feet in warehouse and data center environments
Willingness and ability to travel domestically (approx. 25% per year)
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