Director of Digital Solutions leading solution delivery for imaging and workflow automation at Iron Mountain. Managing teams to implement innovative digital transformation solutions while ensuring operational efficiency.
Responsibilities
Own the end-to-end delivery of customer-facing imaging and workflow automation solutions, ensuring stability, scalability, and adherence to SLAs for throughput, quality, and accuracy
Lead and develop a multi-layered team of solution architects, technical specialists, and managers responsible for designing and implementing document automation workflows (capture, indexing, classification, exception handling, tracking, and reporting)
Translate customer requirements into standardized, repeatable solutions that optimize internal operations for efficiency, scalability, and cost reduction
Oversee the design and deployment of intelligent document processing (IDP), AI/ML, and workflow orchestration technologies (e.g., Kofax, Azure Document AI) to minimize manual effort and accelerate processing
Partner with internal operations leadership to ensure seamless integration of solutions into production workflows, supporting long-term operational efficiency and scalability
Manage engagement-level P&L, ensuring projects deliver on financial, timeline, and performance commitments
Serve as management escalation point for customers and internal stakeholders, resolving issues, aligning expectations, and strengthening partnerships
Requirements
Bachelor’s degree in Computer Science, Information Systems, Technology, or a related field; Master’s degree preferred
12+ years of progressive experience in solution delivery, workflow automation, or digital transformation, with at least 5+ years in a senior leadership role managing managers and cross-functional teams
Proven track record of leading large-scale implementation programs involving content management, document automation, IDP/OCR, and workflow orchestration technologies
Strong understanding of business process automation, intelligent document processing (IDP), AI/ML integration, and cloud-based workflow platforms (e.g., Kofax, Azure Document AI, or equivalent)
Experience managing P&L or budget ownership at the engagement, program, or organizational level
Strong background in governance, compliance, and delivery methodologies (e.g., Agile, PMI, ITIL, or equivalent)
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