Client financial services agent assisting member needs via personalized support and service. Promote investment and financing products while ensuring client satisfaction and business relationship management.
About the role
- Manager leading a small team of collectors within a larger global AR organization. Driving portfolio performance, process execution, and team effectiveness with strong collections experience.
Responsibilities
- Manage a team of AR/Collections professionals, providing clear direction, coaching, and performance feedback
- Set priorities, monitor workloads, and ensure timely follow‑up across assigned portfolios
- Establish consistent standards for collection activity, documentation, and client communication
- Review aging regularly and drive actions to reduce delinquency and mitigate risk
- Ensure accurate documentation of collection activity, commitments, and next steps
Requirements
- Bachelor’s degree in finance, Accounting, or Business
- Prior people‑management experience
- 5 + years of relevant experience in a B2B environment
- Proficiency in Excel, Word, and PowerPoint
- Advanced level of English
- Ability to proactively identify complex problems and develop effective solutions or recommendations
- Strong organizational skills
- Strong understanding of AR aging, collections strategy, dispute management, and cash application concepts
- Exposure to ERP systems (e.g., PeopleSoft, SAP, Oracle) and AR reporting tools
Benefits
- IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
- All information and credentials submitted in your application must be truthful and complete.
- We appreciate your honesty and professionalism.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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