Senior Website Content Specialist at Arcadis overseeing content management and digital marketing strategies. Ensure SEO optimization and quality while collaborating with cross - functional teams to enhance user experience.
About the role
- Content Design Team Lead responsible for leading a team delivering translation projects to IQVIA standards. Focused on mentoring, managing projects, and maintaining quality control.
Responsibilities
- Ensure that his/her team checks content in various languages so that it does not contain any design error.
- Work very closely and effectively with Project Managers to distribute and allocate content design jobs according to requirements and available resources.
- Manage the assessment of client’s expectations or specifications and advise on best practices when appropriate to delight customers.
- Manage any escalations or issues that may arise regarding content design and work with Project Managers to ensure that the nature and the number of such issues are collected and incorporated in performance metrics and trend analysis.
- Act as a link between Project Managers and Content Design Specialists as necessary to solve issues quickly and effectively.
- Be a key contributor to deliver on translation effectiveness commitments to stakeholders and clients.
- Mentor and help Content Design Specialists as needed and coordinate efforts to onboard and train them as required.
- Comply with relevant and applicable IQVIA procedures.
Requirements
- Minimum of 5 years of experience working as a Team Lead in the Language Services, Communication or Business Process Outsourcing industry
- Bachelor's degree, ideally in a design, linguistic or business field OR at least 5 years of related experience
- Excellent communication verbal/written skills in English is a must
- Fluency in at least one additional language is a strong asset
- Experience in project management is a strong asset, including the ability to meet strict deadlines and manage competing priorities and changing demands
- Proven experience working with projects involving large amounts of content is beneficial
- Knowledge of software QA, QC, DTP and/or OCR methodologies, tools, and processes is beneficial
- Experience using CAT tools or content editing tools is beneficial
- Experience working in international environments with demonstrated cultural and emotional intelligence
- Excellent problem solving and analytical skills including the collection, management and presentation of data
- Ability to follow instructions/guidelines, work independently and on own initiative
- Ability to foster personal and professional development of team members as well as contribute to succession planning when needed.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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