IT Operations Management position focusing on problem management for core applications in Private Cloud. Conducting maintenance, analysis, and user support for optimal service performance.
About the role
- Biometric Operations Analyst optimizing and configuring biometric systems at iProov in London. Collaborating cross-functionally to ensure platform fairness and reliability.
Responsibilities
- Optimise the biometric platform: Identify configuration improvement opportunities
- Understand the potential impact of configuration and model changes on the wider biometric platform
- Facilitate the deployment of new biometric systems/models: Work with the model engineer to ensure thorough evaluation of the system
- Understand the potential impact of deployment
- Optimise the configuration
- Track performance as it progresses into production
- Design and use analysis and diagnostic tooling: Collaborate with the Data Team
- Communicate trends to the wider business
- Tune and utilise alerting systems and performance tracking dashboards
- Identify, understand, and eliminate bias within the platform, collaborating where needed
- Work with the support team to investigate customer concerns
- Have a good understanding of the Biometric platform
- Manage and keep track of tickets and resulting actions
- Investigate performance concerns
- Answer customer questions
- Work with Product and Engineers to reduce risk of Front-end changes: Provide Guidance on the potential effects of front end changes
- Perform analysis on data samples
- Optimise configurations
Requirements
- Analytical and Organised
- Can understand complex systems
- Communicate and collaborate with both technical and non-technical teams
- Excellent problem solving skills
- Python
- Bigquery
- Looker/Dashboarding experience
Benefits
- 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
- Growth Shares allocated after passing probation (6 months of service)
- Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
- Nursery Sacrifice Scheme
- Work Overseas Perk - Work globally for up to 2 weeks
- Life Assurance
- SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
- Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist
- Award winning L&D platform with personal allocated training budgets
- Enhanced paid family leave
- Pension - 5% employee, 3% employer
- Flexible hybrid working environment
- Free Barista Coffee/Tea, biscuits with fruit in the WeWork office
- Free access to WeWork discounts and free online well-being sessions
- Vitality Health - a range of options available on this below
- The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:
- Private Health cover including Dental, Optical, and Audiology
- 50% off monthly gym memberships
- Apple watches significantly discounted based member vitality status
- Half price trainers with Runners Need
- Weekly rewards – Free coffee with Café Nero
- Monthly rewards – Free Cinema ticket
- Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
- Amazon prime free months based on activity
- Up to 25% cashback at Waitrose when buying healthy foods
- 75% off stays at Champneys Health Spas
- Allen Carr’s £299 no smoking programme for free
- Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace
- Discounts on Weight Watchers
- 50%-80% off Comprehensive Private Health screenings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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