Elite Operations Professional providing operational support and world - class customer service at Cetera Financial Group. Handling a variety of tasks including account processing and customer inquiries.
About the role
- Biometric Operations Analyst optimizing and configuring biometric systems at iProov in London. Collaborating cross-functionally to ensure platform fairness and reliability.
Responsibilities
- Optimise the biometric platform: Identify configuration improvement opportunities
- Understand the potential impact of configuration and model changes on the wider biometric platform
- Facilitate the deployment of new biometric systems/models: Work with the model engineer to ensure thorough evaluation of the system
- Understand the potential impact of deployment
- Optimise the configuration
- Track performance as it progresses into production
- Design and use analysis and diagnostic tooling: Collaborate with the Data Team
- Communicate trends to the wider business
- Tune and utilise alerting systems and performance tracking dashboards
- Identify, understand, and eliminate bias within the platform, collaborating where needed
- Work with the support team to investigate customer concerns
- Have a good understanding of the Biometric platform
- Manage and keep track of tickets and resulting actions
- Investigate performance concerns
- Answer customer questions
- Work with Product and Engineers to reduce risk of Front-end changes: Provide Guidance on the potential effects of front end changes
- Perform analysis on data samples
- Optimise configurations
Requirements
- Analytical and Organised
- Can understand complex systems
- Communicate and collaborate with both technical and non-technical teams
- Excellent problem solving skills
- Python
- Bigquery
- Looker/Dashboarding experience
Benefits
- 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
- Growth Shares allocated after passing probation (6 months of service)
- Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
- Nursery Sacrifice Scheme
- Work Overseas Perk - Work globally for up to 2 weeks
- Life Assurance
- SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
- Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist
- Award winning L&D platform with personal allocated training budgets
- Enhanced paid family leave
- Pension - 5% employee, 3% employer
- Flexible hybrid working environment
- Free Barista Coffee/Tea, biscuits with fruit in the WeWork office
- Free access to WeWork discounts and free online well-being sessions
- Vitality Health - a range of options available on this below
- The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:
- Private Health cover including Dental, Optical, and Audiology
- 50% off monthly gym memberships
- Apple watches significantly discounted based member vitality status
- Half price trainers with Runners Need
- Weekly rewards – Free coffee with Café Nero
- Monthly rewards – Free Cinema ticket
- Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
- Amazon prime free months based on activity
- Up to 25% cashback at Waitrose when buying healthy foods
- 75% off stays at Champneys Health Spas
- Allen Carr’s £299 no smoking programme for free
- Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace
- Discounts on Weight Watchers
- 50%-80% off Comprehensive Private Health screenings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Infrastructure Ops Engineer at CIAL Dun&Bradstreet developing and deploying robust CI/CD infrastructure. Collaborating with international teams to meet technical and security needs.
Operations Manager overseeing onsite operational and technical service delivery for a Medicaid PBM program in Boston, MA. Ensuring compliance, efficient operations, and stakeholder communications.
Administrative Hearing Officer conducting hearings for the Department of Children & Families, ensuring legal requirements fulfillment and decision creation based on case facts.
Park Ranger supporting operations and visitor services at The Ridge Environmental Education and Event Center. Responsibilities include maintenance, guest assistance, and protection of park resources.
Agricultural Technician II with Florida Department of Agriculture performing pest management and survey duties. Engaging in field diagnostics and regulatory activities for plant protection.
Government Operations Consultant II managing contracts in Chronic Disease Prevention for Florida Department of Health. Ensuring compliance and providing administrative oversight in contract actions.
Biological Scientist I assisting Division of Plant Industry with specimen collections and conservation. Involves sorting, processing, and digitizing samples for research use.
Team Leader supervising call center associates at Concentrix. Ensuring performance metrics are met through coaching and accountability in a customer service environment.
Team Leader managing call center associates at Concentrix. Focusing on performance metrics, coaching, and ensuring contractual service levels are met.