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IA
Onsite Clinical Applications Administrator
Posted 19 hours ago
About the role
- Clinical Applications Administrator supporting clinical applications for Radiology Imaging Associates. Managing operations, workflow optimization, and providing training for users in a healthcare setting.
Responsibilities
- Manage day-to-day operations of clinical applications, including phone support, ticket resolution, account creation, and assistance for patients and referring physicians with application portals.
- Support application worklists, templates, mapping tables, and other healthcare partner needs related to imaging, reports, and system access.
- Assist in the design, development, and ongoing enhancement of clinical applications.
- Troubleshoot clinical workflows, processes, compliance issues, and operational inefficiencies.
- Document and maintain clinical application workflows and procedures.
- Provide end-user support and training through documentation, instructions, tip sheets, and job aids.
- Deliver technical support, including diagnosing application errors and coordinating troubleshooting efforts with vendors as needed.
- Assist with testing, validation, and implementation of workflows within clinical application systems.
- Maintain current working knowledge of clinical application processes and system functionality.
- Communicate application changes, issues, and risks to management.
- Enforce data security and privacy protocols in accordance with healthcare regulations.
- Must participate in on-call coverage as assigned.
Requirements
- Proficiency with Windows-based applications, including Outlook, Word, Excel, and Teams, as well as other web-based tools.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders, end users, and healthcare partners.
- Strong understanding of healthcare data security regulations and compliance standards.
- Detail-oriented with excellent organizational and documentation skills.
- Commitment to staying current with advancements in clinical applications and healthcare technology.
- Comprehensive understanding of end-to-end medical imaging operations and clinical application workflows.
- Ability to work independently with minimal supervision.
- Proven ability to perform effectively in a fast-paced, high-pressure environment.
Benefits
- Medical, dental, and vision insurance
- Term life insurance, AD&D, and EAP
- Long Term Disability
- Generous Paid Time Off
- Paid holidays
- Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
- Profit-sharing
- 401(k) retirement plan
- Tuition reimbursement
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