Operations Manager leading AI-enabled back office at InvestEngine. Driving operations and transformative change in a fintech environment from a London hybrid role.
Responsibilities
Lead a regulator-credible, AI-enabled back office at InvestEngine
Drive end-to-end operations, risk, and transformative change with a hands-on, people-first leader
Own operational execution & control
Own day-to-day performance of core investment operations
Be accountable for outcomes across: CASS reconciliations, Payments (inbound, outbound, exceptions, controls), Trading lifecycle, settlement and failed trade resolution, Corporate actions processing
Ensure operations run accurately, consistently and without drift
Act as escalation point for operational incidents, driving resolution to root cause
Lead AI-driven transformation of operations
Identify and eliminate manual processes, workarounds and spreadsheet-driven controls
Redesign core workflows using AI and proprietary systems , not patchwork tooling
Partner with Product and Engineering to build an AI-powered back office
Deliver measurable outcomes, including replacement of critical workflows and removal of manual steps
Design scalable, system-led processes.
Requirements
Senior operational leadership experience in a fintech or digital investment platform
Strong understanding of investment back-office operations, including: CASS reconciliations, Payments, Trading, settlement and corporate actions
Proven experience designing and improving end-to-end operational processes
Experience working in environments with proprietary or internally built systems
Strong track record of leading and developing high-performing teams
AI & technology mindset
Demonstrated experience using technology to replace, not just improve, operational processes
Clear frustration with manual, spreadsheet-driven or workaround-heavy environments
Evidence of exploring and applying new technologies (including AI) proactively
Strong point of view on what an AI-enabled operations function should look like.
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