Customer Service Advisor providing resolutions for banking customers via multiple channels. Enhancing digital capabilities and collaborating with internal teams for accurate service delivery.
About the role
- Sales Consultant at Intrepid Travel promoting and selling travel experiences. Engage with customers across multiple channels to provide excellent service and meet sales targets.
Responsibilities
- Bring your natural sales ability with demonstrated experience, you’ll love selling a product you are passionate about and be driven by sales targets
- Provide amazing customer service to our travellers through multiple channels (calls, emails, live chats, and social media platforms) to help turn their travel ambitions into reality.
- Work in a fast-paced, contact centre environment to achieve individual, regional and global sales targets and KPIs.
- Be driven by personal and team growth, the desire to learn and have your contribution heard (while getting rewarded for it!)
- Be passionate about travel and share your love of it with our customers. Every step of the way you’ll embody our core values of Ambitious, Together, Impactful and Real.
Requirements
- Minimum 1+ years' experience in sales & customer service (Travel &/or Contact centre environment is advantageous!)
- Personal travel experience to Intrepid destinations
- Can come into our Auckland office 3 days per week.
- The ability to learn a variety of new computer systems and processes
- Any experience in booking systems (preferred not required!)
Benefits
- Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trip's
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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