Vision Science Lab Manager/Prototyper facilitating lab operations and prototyping for Snap’s vision science research team. Managing studies and collaborating across engineering and creative teams in Boulder or Santa Monica.
IS
Hybrid IT Professional Services Manager
Posted 2 months ago
About the role
- Service Manager leading Professional Services team at Integrity Technology Solutions. Delivering client outcomes and driving operational excellence in a hybrid work environment.
Responsibilities
- Ensure consistent delivery of high-quality services that exceed client expectations
- Oversee end-to-end project execution, including scope, budget, and timelines
- Continually refine workflows to improve efficiency, security, and compliance
- Build and optimize processes that support scalable and repeatable success
- Provide day-to-day leadership to Professional Services team members
- Mentor emerging leaders and support professional growth
- Facilitate creative problem-solving and foster a collaborative team environment
- Provide constructive feedback to reinforce performance excellence
- Partner with the COO on departmental planning and budgeting
- Monitor performance metrics and identify opportunities for improvement
- Participate in long-term service strategy to align resources with market needs
- Review and enhance service processes to drive consistency and quality
- Ensure all work aligns with industry best practices and security standards
- Maintain documentation for audits, compliance, and knowledge sharing
- Communicate project status, priorities, and risks with transparency
- Lead departmental Level 10 meetings and champion EOS principles
- Partner with cross-functional teams to ensure organizational alignment
Requirements
- Strong understanding of project delivery best practices, including scope, timelines, quality assurance and resource allocation
- Ability to analyze service metrics and implement improvements
- Broad technical background including Windows Server, AD, M365, networking, virtualization, and cloud awareness
- Proven leadership experience managing a technical, project-focused, or service delivery team. MSP experience is preferred but not required
- Experience in creating a positive, collaborative team culture that encourages collaboration and fosters accountability
- Ability to identify strengths, support individual career growth, and coach performance management.
- Strong analytical and decision-making skills to resolve operational challenges and client needs
- Ability to navigate competing priorities in a fast-paced environment
- Excellent verbal and written communication skills with the ability to translate complex technical topics for diverse audiences
- Ability to build trusted client relationships and manage escalations professionally
- Understanding of financial principles related to service delivery, utilization, and project profitability
- Experience contributing to budget planning and long-term strategy
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off & company holidays
- Short- & long-term disability
- Life insurance
- Birthday bonus day
- Anniversary bonus days
- Celebration day
- Paid certifications
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