Responsible for the functional business configuration and updates to the assigned ERP module including any bolt-on applications.
Responsible for functional troubleshooting and updating ERP modules and related applications.
Collaborate with the INTEGRIS Health ITS Department, end-users, and stakeholders, as well as contracted 3rd party ERP application vendors.
Requirements
Five years of experience working in an Oracle ERP functional support role
1 or more years of experience working with the Oracle Cloud
Experience creating Oracle Cloud OTBI reports
Working knowledge of key business processes and standard work.
Strong customer service skills
Strong troubleshooting skills
Strong intrapersonal skills
Strong written and oral communicate skills
Availability to work after-hours as needed.
**Additional Preferred Experience:**
Act as a functional subject matter expert (SME) for the full suite of **Oracle Cloud HCM modules**, including Core HR, Talent Management, Recruiting, Compensation, Benefits, Payroll, and Learning.
Collaborate with HR business partners and stakeholders to gather, analyze, and document business requirements, translating them into scalable Oracle Cloud HCM solutions aligned with best practices.
Perform system configurations, setups, and maintenance across HCM modules to support business process changes, organizational restructuring, and ongoing enhancements.
Lead and support full-cycle HCM implementations and upgrades, including system design, functional documentation, testing (unit, SIT, UAT), and production deployment.
Develop and manage **HCM Extracts, OTBI**, and **BI Publisher** reports to support HR analytics, compliance, and audit requirements.
Utilize **Fast Formulas** to customize calculations for payroll, benefits, absence, and eligibility rules, ensuring compliance with business logic and statutory regulations.
Support **mass data updates** and conversions using **HDL (HCM Data Loader)** and **Spreadsheet Loader**, ensuring data accuracy and proper validation across HCM objects.
Troubleshoot and resolve functional and technical issues, collaborating with Oracle Support, internal IT teams, and business stakeholders to ensure timely issue resolution.
Provide day-to-day support for HCM users, including incident management, user access, workflow troubleshooting, and data corrections.
Drive continuous improvement initiatives by identifying opportunities to optimize system usage, streamline business processes, and enhance the employee experience.
Create and maintain functional documentation, training materials, SOPs, and user guides; conduct training sessions and workshops for end users and HR teams.
Ensure compliance with data privacy, security policies, and regulatory requirements in all aspects of Oracle HCM Cloud system design and usage.
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