Wildix Support Engineer providing advanced technical support for Wildix and Puzzel systems. Role involves troubleshooting, system maintenance, and customer communication requiring VoIP experience.
About the role
- Product Support Engineer managing customer support requests and training staff in Microsoft technology solutions at Intapp.
Responsibilities
- Manage customer support requests and provide timely and accurate responses
- Create, prioritize, track, and update customer issues/features in Microsoft Azure DevOps
- Provide training to first/second-line support staff from customer or partner organizations
- Participate in ongoing rota to provide cover for our EMEA customers
- Provide IT systems support for Collaboration and Content staff
- Create and maintain documentation, including near-real-time updates to the Collaboration and Content Knowledge Base
Requirements
- Experience providing technical support and solving issues
- Knowledge of Microsoft 365 technology stack
- Knowledge of IT systems administration tools and best practices
- Knowledge of ITIL processes
- Experience using a Service Desk platform
Benefits
- Health insurance
- Flexible time off programs
- Professional development opportunities supported by a community of experienced professionals
- Reimbursement for training and continuing education
- Complimentary lunches
- Fully stocked kitchens
- Paid volunteer time off
- Donation matching program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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