Technical Support Lead overseeing technical support operations for WMG's global distribution team. Leading a team of support engineers, ensuring high - quality customer service, and optimizing support processes.
About the role
- Customer Support Engineer role focusing on strategic Gas Power customers. Leading technical initiatives and fostering trusted partnerships to resolve complex customer issues.
Responsibilities
- proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them
- provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings
- support technical scope planning for outages, working with OFS, regional ITR teams, and customer
- oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process
- lead technical initiatives driving fleet performance and reliability, in collaboration with Pole ITR teams, Quality, Product Line, and GPE teams
- grow the customer relationship into a trusted partnership
- understand and act on customer needs at all levels, from flawless outage planning/execution to growth strategies
Requirements
- significant experience in the Engineering/Technology & Customer Service Engineering field
- knowledge level is comparable to a Bachelor's degree in Engineering from an accredited university or college
- 8 years of experience in gas power engineering
- ability and willingness to travel to customer sites up to ~25%
- must be authorized to work in the USA without sponsorship now or in the future
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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