Technical Support Specialist delivering technical support for legal case management software in a hybrid working model. Collaborating with internal teams and customers to resolve software and configuration issues.
About the role
- Senior IT & Technical Support Specialist managing IT operations for a startup. Overseeing network security, server issues, and vendor coordination in a hybrid working environment.
Responsibilities
- Configure the policies in Bitdefender
- Manage the Splashtop account
- Handle complex server/cloud issues.
- Oversee network security (VPNs, Wi-Fi, firewalls, password management, 2FA).
- Maintain device inventory and enforce IT policies (onboarding/offboarding, access control, backups).
- Coordinate with vendors (ISPs, hardware suppliers, security tools).
- Support teams with hardware/software issues, license renewals, and basic integrations
- Assist with data privacy and security compliance
Requirements
- 5+ years in IT admin or helpdesk for startups/Software Companies
- Experience managing Bitdefender GravityZone (policy creation and deployment).
- Experience with Splashtop or similar remote access tools for troubleshooting.
- Ability to set up and troubleshoot office WiFi (Access Points, Firewalls) and VPNs.
- Hardware: Strong knowledge of both MacOS and Windows laptop setup
Benefits
- Competitive Salaries in USD
- Hybrid working environment
- Paid time off
- Healthcare coverage
- A highly collaborative team environment that will support your professional and personal growth
- A culture of learning and innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Support Engineer troubleshooting hardware and software issues across systems. Collaboration with field teams, engineering, and QA for technical resolution and system robustness.
Production Planner ensuring effective material planning for submarine projects at Babcock. Collaborating with stakeholders and monitoring project schedules for timely deliveries.
Technical Support Engineer for Genetec in Paris or Orléans. Handling technical queries and building trust with clients in EMEA.
Waterworks Plumbing Technical Support Advisor providing expert support on plumbing products and services. Building relationships with clients while managing ticketing and call queue systems in a hybrid role.
Technical Support Lead overseeing technical support operations for WMG's global distribution team. Leading a team of support engineers, ensuring high - quality customer service, and optimizing support processes.
Providing technical support for internal and external customers at Resideo. Responsible for issue identification, analysis, and resolution in a hybrid work environment.
First Line Support Engineer providing initial technical support for customers in a hybrid work environment. Role involves troubleshooting, guiding customers, and collaborating with second - line support.
Technical Analyst at Aevi working on payment and integration solutions for complex environments. Collaborating with multiple teams to ensure scalable and aligned solutions.
End User Computing (EUC) Desktop Support Engineer at Arthur Cox LLP, supporting desktop technologies and Microsoft 365 services in Dublin. Join a leading law firm in Ireland's IT operations team.