About the role

Application Support Consultant at Intact supporting ERP software solutions and troubleshooting technical scenarios for customers. Collaborating with teams to enhance customer experience.

Responsibilities

The Application Support Specialist will be responsible for assisting our growing customer base with technical and operational queries across a wide range of business processes.
Your duties will include responding to system operation inquiries, documenting the issues, and working towards the optimal solution.

A day to day working knowledge of Accounting, ERP or Business Management Software systems OR a Degree or third level qualification in Computer Science, Accounting or Business.
A good knowledge of financial and management reporting & a financial acumen.
Experience in any of the following is desirable but not essential as training will be provided: Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files.
Experience in relevant business software – 3rd Party Integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, Business Intelligence.
Strong written and verbal communication skills with the ability to translate business requirements into technical information.

Healthcare: Your health and well-being matter to us. Intact offers private healthcare to its employees.
Flexibility: Our flexible working plan helps Intacters to manage a better work-life balance.
Pension Plan: Intact contributes a % of an Intacter's salary, helping them plan for the future.
Exercise Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.
Holidays: Intact offers 25 days of paid leave.