Administrator ensuring smooth office operations for alfanar, handling reception and administrative tasks in Riyadh. Collaborating with employees and management for effective logistics and asset management.
About the role
- Portal Support Administrator managing inquiries and assisting with annual licensing renewals for insurance agents. Role involves handling phone calls and email support in a hybrid work environment.
Responsibilities
- Answer phone calls and emails, assisting with inquiries within areas of responsibility and escalate requests to the licensing and practice teams as appropriate
- Respond to voicemail messages and escalate inquiries as appropriate
- Understanding of Council operations and detailed knowledge of annual licence renewal process in order to properly address inquiries
- Provides reception and mail coverage, as required
- Completes other tasks, as assigned by the manager
Requirements
- 2-3 years of experience in an office environment with a focus on data entry and customer service
- Exceptional accuracy with respect to data entry
- Excellent oral and written communication skills
- Good word processing skills, with a typing speed of 45 wpm
- Excellent organizational skills and attention to detail
- Punctual, dependable, and able to function well under pressure
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