Administrative Technician managing technical works related to personnel and administrative services. Supporting colleagues and organizational activities at the Vice - Presidency of Information Resources in a hybrid position.
About the role
- Pet Loss Support Administrator providing essential support to the Pet Loss Support service. Managing enquiries and volunteer coordination to ensure compassionate support for pet loss.
Responsibilities
- As Pet Loss Support Administrator, you will play a key role in keeping our service running smoothly.
- You will act as a central point for enquiries, supporting our helpline, email, webchat and Facebook services, while also providing essential administrative support to our network of volunteers across the UK.
- You will manage volunteer rotas to ensure consistent service delivery throughout the year,
- support the coordination of our e-learning courses and external training,
- maintain key systems and records.
- The role also includes supporting communications such as newsletters,
- coordinating resources and materials, and assisting with events and outreach to veterinary practices, crematoriums and charities.
- This is a varied role where you will work with sensitive and sometimes distressing information, requiring a high level of care, confidentiality and professionalism.
Requirements
- Experience of providing administrative support in a busy, customer focused or service delivery environment
- Experience of managing and prioritising a high volume of enquiries across multiple channels, for example phone, email or digital platforms
- Strong organisational skills, with the ability to manage competing priorities, coordinate schedules or rotas, and meet deadlines
- Excellent communication skills, with the ability to respond clearly, professionally and with empathy, both written and verbal
- Confidence in working with a range of systems and tools, including Microsoft Office, and maintaining accurate records or databases
- Ability to handle sensitive and confidential information with discretion and professionalism
- Ability to work independently with minimal supervision, while contributing effectively as part of a team
- Ability to demonstrate understanding and application of Blue Cross values.
- Experience within the charity and/or animal welfare sector (desirable)
- Experience of administrating e-learning and webinars (desirable)
- Experience in the use of social media for engagement, communication or marketing purposes (desirable).
Benefits
- 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers.
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