Team Lead CRM responsible for strategic and operational management of customer relationship management at BLUME2000. Leading a team and developing innovative campaigns for customer loyalty.
About the role
- Customer Success Manager driving partner engagement metrics at Insider, a leading B2B SaaS company. Collaborating with multiple teams to ensure excellent customer experience and satisfaction.
Responsibilities
- As a Customer Success Manager, you will be responsible for gross retention, CSAT, health score, and lock-in score for partners, and you will take proactive actions to improve these metrics.
- You will coordinate with the Product Onboarding, Technical Account Management, and Account Management teams and act as the primary point of contact for partners.
Requirements
- University degree in Business, Marketing, Engineering, or a related field; MBA preferred.
- 4+ years of relevant experience in customer-facing roles such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
- Knowledge or experience in digital marketing, martech, or advertising.
- Strong written and verbal communication skills in English and Portuguese; Spanish is a plus.
- High sense of responsibility and accountability.
- Strategic thinker with excellent project management skills.
- Ability to build and maintain strong relationships with assigned customers.
- Self-motivated, proactive team player with creative ideas to improve customer loyalty and product adoption.
Benefits
- Access to extensive hard and soft skills training to help you grow and challenge yourself. You’ll have access to 16,000+ online courses taught by industry professionals on LinkedIn Learning.
- Opportunities to share your expertise through training sessions and workshops.
- Company-paid Spotify subscription so you can enjoy your music while you work.
- Opportunity to work in an international, diverse, and inclusive environment.
- A hybrid work model that combines the best of both worlds: three days a week in the office to foster creativity, collaboration, and team spirit.
- Be part of an industry that is shaping the future of customer experiences.
- Don’t believe us? Just ask Google.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director of Transportation Customer Success at Cardinal Health overseeing logistics operations and customer satisfaction. Leading a global team responsible for optimizing deliveries and managing transport systems.
Customer Engagement Specialist at LexisNexis engaging with customers to drive adoption and support retention. Collaborating with teams to influence product value propositions for legal tech solutions.
Customer Success Manager driving software adoption and customer value for Rockwell Automation. Helping high - value strategic customers achieve measurable outcomes from software and services in Australia.
Customer Success Manager ensuring successful customer adoption of software and services at Rockwell Automation in Singapore. Collaborating with teams to maximize customer satisfaction and retention.
Senior Manager for Customer Success at Salesforce, driving customer value for retail and consumer goods. Responsible for customer relationship management and success planning for enterprise clients.
Intern in Customer Success Management at plus10 optimizing industrial manufacturing processes with AI software. Engage in international projects and help train customers for software integration.
Customer Success Manager developing strong relationships with heat pump installers in the UK. Driving growth and supporting customer success while enhancing their business operations.
Director of Client Success at Redwood Logistics driving revenue growth and customer retention across enterprise transportation clients. Leading a team to optimize logistics execution and build C - suite relationships.
Customer Engagement Specialist engaging with clients and driving adoption of Practical Guidance at LexisNexis Australia. Collaborating with teams to embed solutions in user workflows with a focus on customer satisfaction.