Sourcing & Contracting Specialist at ING executing KPI frameworks and facilitating stakeholder communication. Involves risk compliance reporting and managing global procurement strategies.
Responsibilities
Contract KPIs
Facilitate and drive several key processes for risk, compliance, and reporting
Specific responsibility is to setup, evolve and execute the comprehensive KPI framework agreed with our (Strategic) System Integrators. Based on received input, create proper analysis, and action plan and align with the business organization and external (SSI) suppliers
Run KPI (MS) Survey’s across the global ING Tech domains, analyze the results and prepare communication pack (ppt)
Update KPI metrics as needed to reflect business priorities and contract changes
Reporting: Guide and support ING and (Strategic) Suppliers stakeholder in the whole process: shared objectives, shared tooling, timely and adequate reporting are key in monitoring our progress against the objectives and contractual commitments
Provide qualitative reporting for sourcing governance and present the reporting towards ING stakeholders as well as (Strategic) Suppliers
Establish a clear communication path and facilitate transparent reporting together with the Portfolio Manager(s), Global Sourcing and Category Experts, (Strategic) Suppliers and ING internal organization (countries and domains)
Governance and stakeholder management: Support the Global Expert Lead SSI services and Portfolio manager(s) with development of various templates
Support global sourcing lead and Global Sourcing and Category Experts with regular sourcing governance and reporting
Support contract management with SSI suppliers, ensuring compliance and value delivery
Support sourcing with non-SSI, specific skills (niche) suppliers, ensuring best terms and conditions
Design, execute, and manage stakeholder and partner satisfaction surveys, ensuring alignment with contractual KPIs and organizational objectives
Analyze survey data, calculate participation rates, and generate actionable insights and reports for leadership and partner review
Collaborate with internal stakeholders (e.g., CIOs, hiring managers, HR, sourcing teams) to ensure accurate participant targeting and high response rates
Present survey results and recommendations to management, partners, and relevant boards, facilitating discussions on performance improvement and contract negotiations
Oversee the use of digital tools (e.g., Microsoft Forms, Excel) for survey distribution, data collection, and reporting, ensuring data integrity and confidentiality
Monitor compliance with survey frequency and participation thresholds, and initiate follow-up actions when KPIs fall below agreed standards
Drive continuous improvement by updating survey methodologies, refining KPIs, and tracking the implementation of recommendations
Requirements
Have >3 years in similar area, preferably at a strategic level in an international financial services provider organization
Have knowledge about sourcing, way of working (e.g Agile) and is familiar with the IT area
Have significant knowledge in reporting set up when making use of various sources
Have experience working with onshore and offshore teams, cross country collaboration and cross functional teams
Have strong knowledge of Excel and Power Query and/off Power BI, other reporting tools
Have significant experience with clear communication, escalation and program interventions
Master English business language/communication (spoken as well as written)
Have analytical (quantitative/ qualitative) approach
Have facilitation and influencing skills
Have excellent communication skills ability to present formal /informal findings in a clearly defined and persuasive manner ability to design and facilitate a clear improvement plan with all stakeholders
Have ability to deal well with ambiguity and new content in a very broad range of situations
Have ability to function effectively individually as well as in a group
Emotional resilience and confidence: adapts easily to new environments, remains calm, and continues to perform under pressure; talks openly and honestly; gives and acts on constructive feedback
Job title
SSI Sourcing and Contracting Specialist, Data, KPI, Reporting
Procurement Analytics Associate at Prologis supporting construction sourcing and cost intelligence across U.S. markets. Transforming construction cost data into actionable insights and analytics for decision - making.
Procurement Analytics Associate managing data center procurement programs at Prologis, transforming data into actionable insights and maintaining procurement governance.
Procurement Associate at Prologis supporting sourcing initiatives for roofing systems and CapEx services. Collaborate with stakeholders and suppliers to drive value and improve procurement operations.
Sourcing & Contracting Specialist shaping KPI frameworks and facilitating compliance reporting at ING. Collaborating with international teams to ensure effective procurement and stakeholder management.
Team Manager overseeing Commercial & Contract Management at Saab, leading the team responsible for commercial strategies in defense solutions. Collaborating across teams to ensure profitable business outcomes.
Administrative Officer responsible for procurement and administrative support at Leibniz - IZW research institute in Berlin. Collaborating across departments and conducting trainings and procurement procedures.
Purchasing Manager overseeing procurement activities at Nucor. Leading purchasing strategies and managing supplier relations in a manufacturing setting.
Sourcing Analyst supporting strategic purchasing for new products and product changes at Dräger. Collaborating with development teams, suppliers, and ensuring material availability in Lübeck.
Head of Resourcing and Talent responsible for leading recruitment and talent strategies at Sellafield Ltd. Collaborating with senior leaders and partners to attract, retain, and develop top talent.
Procurement Manager leading transformative procurement practices and strategic alignment at Pandora's London office. Championing local initiatives and cultivating stakeholder relationships for impactful procurement outcomes.