Team Manager leading Commercial & Contract Management at Saab. Responsible for contractual and commercial tasks, ensuring profitable business strategies and collaboration.
About the role
- Sourcing & Contracting Specialist shaping KPI frameworks and facilitating compliance reporting at ING. Collaborating with international teams to ensure effective procurement and stakeholder management.
Responsibilities
- Facilitate and drive several key processes for risk, compliance, and reporting
- Specific responsibility is to setup, evolve and execute the comprehensive KPI framework agreed with our (Strategic) System Integrators.
- Based on received input, create proper analysis, and action plan and align with the business organization and external (SSI) suppliers
- Run KPI (MS) Survey’s across the global ING Tech domains, analyze the results and prepare communication pack (ppt)
- Update KPI metrics as needed to reflect business priorities and contract changes
- Guide and support ING and (Strategic) Suppliers stakeholder in the whole process: shared objectives, shared tooling, timely and adequate reporting are key in monitoring our progress against the objectives and contractual commitments
- Provide qualitative reporting for sourcing governance and present the reporting towards ING stakeholders as well as (Strategic) Suppliers
- Establish a clear communication path and facilitate transparent reporting together with the Portfolio Manager(s), Global Sourcing and Category Experts, (Strategic) Suppliers and ING internal organization (countries and domains)
- Support the Global Expert Lead SSI services and Portfolio manager(s) with development of various templates
- Support global sourcing lead and Global Sourcing and Category Experts with regular sourcing governance and reporting
- Support contract management with SSI suppliers, ensuring compliance and value delivery
- Support sourcing with non-SSI, specific skills (niche) suppliers, ensuring best terms and conditions
- Design, execute, and manage stakeholder and partner satisfaction surveys, ensuring alignment with contractual KPIs and organizational objectives
- Analyze survey data, calculate participation rates, and generate actionable insights and reports for leadership and partner review
- Collaborate with internal stakeholders (e.g., CIOs, hiring managers, HR, sourcing teams) to ensure accurate participant targeting and high response rates
- Present survey results and recommendations to management, partners, and relevant boards, facilitating discussions on performance improvement and contract negotiations
- Oversee the use of digital tools (e.g., Microsoft Forms, Excel) for survey distribution, data collection, and reporting, ensuring data integrity and confidentiality
- Monitor compliance with survey frequency and participation thresholds, and initiate follow-up actions when KPIs fall below agreed standards
- Drive continuous improvement by updating survey methodologies, refining KPIs, and tracking the implementation of recommendations.
Requirements
- Have >3 years in similar area, preferably at a strategic level in an international financial services provider organization
- Have knowledge about sourcing, way of working (e.g Agile) and is familiar with the IT area
- Have significant knowledge in reporting set up when making use of various sources
- Have experience working with onshore and offshore teams, cross country collaboration and cross functional teams
- Have strong knowledge of Excel and Power Query and/off Power BI, other reporting tools
- Have significant experience with clear communication, escalation and program interventions
- Master English business language/communication (spoken as well as written)
- Have analytical (quantitative/ qualitative) approach
- Have facilitation and influencing skills
- Have excellent communication skills ability to present formal /informal findings in a clearly defined and persuasive manner ability to design and facilitate a clear improvement plan with all stakeholders
- Have ability to deal well with ambiguity and new content in a very broad range of situations
- Have ability to function effectively individually as well as in a group
- Emotional resilience and confidence: adapts easily to new environments, remains calm, and continues to perform under pressure; talks openly and honestly; gives and acts on constructive feedback.
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