Kaufmännische Fachkraft Kundenbetreuung Einspeisung bei Schleswig - Holstein Netz GmbH zur Koordination von Kundenanliegen und Neuanschlüssen in der Energieversorgung.
About the role
- IT Support Specialist providing customer care for technical issues via phone and email. Analyzing and resolving customer inquiries with emphasis on technical troubleshooting and issue documentation.
Responsibilities
- You are the first point of contact for customers with technical questions via phone or email.
- You analyze issues via remote access and apply appropriate diagnostic methods.
- You guide customers clearly through the troubleshooting process.
- You escalate more complex cases in a structured manner to the next support level.
- You document incidents, keep information up to date and track open tickets.
- You relay feedback from customer interactions and contribute ideas for process optimization.
Requirements
- At least 3 years of experience in an IT helpdesk or customer support role
- Degree in an IT-related field or equivalent qualification
- Ability to identify and resolve technical problems
- Clear communication, service-oriented demeanor and calmness under pressure
- Very good German and English skills (at least B2 level)
- Nice-to-haves
- Experience in Customer Success or SaaS environments
- Knowledge of support coordination or 24/7 support structures
- Experience with tools such as JSM or ServiceNow
Benefits
- Flexible working hours, hybrid work model, workation, sabbatical
- Childcare for children under 3 including childcare allowance
- Urban Sports Club membership and additional health/sports offerings, e.g. bike leasing
- Long-term development prospects with diverse training opportunities
- Varied, healthy and subsidized lunches in our cafeteria
- Large INFORM summer party, company and team outings as well as a Christmas party
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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