Hybrid IT Service Engineer – Aviation Software

at INFORM DataLab GmbH

• Job title: IT Service Engineer – Aviation Software
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Tech skills: Cloud, Grafana, Kubernetes, Linux, Oracle, Perl, Postgres, Python, SQL
• Location requirements: Hybrid, Germany

About the role

• IT Service Engineer supporting aviation software solutions by assisting clients with integration and maintenance. Collaborating with teams for software updates and troubleshooting issues.

Responsibilities

• You are the primary point of contact for our customers and support them in successfully integrating our Industry 4.0 software solutions into their processes and using them productively on a daily basis.
• Together with your team, you manage a dedicated customer base and provide advisory support for technical or functional questions regarding the mission-critical software infrastructure.
• You coordinate and perform complex software updates, analyze potential disruptions in customer systems and ensure their resolution — via remote maintenance and in close collaboration with our development team.
• Through your efforts, you ensure that our solutions remain successful and stable in the long term and optimally support the operations of our customers in the aviation industry.

Requirements

• Completed vocational training as an IT specialist for system integration or a degree in (business) computer science, mathematics or a comparable field.
• Confident handling of Windows and Linux operating systems.
• Initial exposure to and/or experience with container-orchestrated environments in the cloud (e.g., Kubernetes, Grafana, etc.).
• Customer-oriented working style, strong communication skills and a solution-focused mindset.
• Fluent English skills, both written and spoken, and good German skills at least at B2 level.
• Initial practical experience, for example as an IT support specialist, in IT customer support or as a software support engineer, as well as familiarity with ticketing systems and ITIL processes.
• Knowledge of programming with BATCH/PowerShell/Perl/Python as well as experience with Oracle and PostgreSQL databases (SQL) and cloud solutions.
• Initial experience with remote maintenance connections and virtual machines

Benefits

• Flexible working hours
• Hybrid working
• Workation
• Sabbatical
• Childcare for children under 3 including childcare allowance
• Urban Sports Club membership and additional health/sports offerings, e.g., bike leasing
• Long-term development prospects with diverse training opportunities
• Varied, healthy and subsidized lunch options in our canteen
• Large INFORM summer party
• Company and team outings and a Christmas party