Senior Scientist leading laundry innovation projects at dsm - firmenich. Collaborating with interdisciplinary teams on innovative product development and technical support.
About the role
- Associate Director leading customer satisfaction and growth while managing a team of Customer Growth Executives. Driving strategic planning and operational excellence for customer account management.
Responsibilities
- Drive customer satisfaction, retention, and growth for assigned customers
- Lead and develop a team of Customer Growth Executives
- Foster relationships with customers
- Conduct regular performance check-ins and development plans
- Allocate resources and manage workload distribution
- Track and report on customer health and team performance
- Champion a collaborative team culture
Requirements
- 2-5 customers account management experience
- managing teams of 8-10
- leading strategic account planning
- daily guidance and mentorship of Customer Growth Executives
- monitoring KPIs
- collaborating with cross-functional teams
- operational excellence practices
Benefits
- flexible work arrangements
- Employee Stock Ownership Plan (ESOP)
- competitive salary and rewards
- time off when it matters most
- internal mobility
- mentorship
- global opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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