Associate Director leading customer satisfaction and growth while managing a team of Customer Growth Executives. Driving strategic planning and operational excellence for customer account management.
About the role
- Senior Scientist leading laundry innovation projects at dsm-firmenich. Collaborating with interdisciplinary teams on innovative product development and technical support.
Responsibilities
- Lead and support laundry innovation projects in alignment with the Home Strategic Segment Unit’s strategic objectives.
- Drive the deployment of innovation projects, including preparation and delivery of client briefings.
- Provide expert technical support and troubleshooting for launched products across regional and global client portfolios.
- Manage and coordinate laboratory technicians to ensure efficient and high ‑ quality execution of laboratory activities.
- Support intellectual property (IP)–related processes and activities.
- Collaborate effectively with cross ‑ functional teams, including Science & Research, Marketing, Sales, and Technical Development.
- Engage in hands ‑ on technical collaboration directly with clients to support product development and implementation.
Requirements
- A university degree in Chemistry, Physical Chemistry, or a related field, complemented by substantial professional experience.
- Strong knowledge of analytical chemistry, particularly in GC ‑ MS and LC ‑ MS/LC ‑ MS ‑ MS techniques, and/or expertise in formulation development and characterization (e.g., rheology).
- In ‑ depth understanding of surfactant ‑ based formulations, ideally with experience in laundry product development.
- Experience with data management tools or methodologies is an advantage.
- A collaborative mindset combined with creativity, autonomy, openness, initiative, and strong communication skills.
- Fluency in written and spoken English; proficiency in French is an asset.
Benefits
- Being part of an interdisciplinary team of industry-leading researchers with a state-of-the-art equipped research facility.
- A diversity of exciting projects related to foods and fragranced products.
- The opportunity to work for a highly socially responsible company where sustainability is much more than a claim and is core to our strategy and purpose.
- Career development opportunities with great opportunities to learn and grow.
- To be part of a company shaping a strong legacy through breakthrough industrial innovations and technology.
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