Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Implementation Manager responsible for managing client onboarding campaigns at Impiricus, the AI-powered HCP Engagement Engine. Collaborating with Client Success and Development teams for successful implementation.
Responsibilities
- Maintain and update campaign details, timelines, and statuses in internal systems
- Track, configure, and launch client campaigns according to defined requirements and timelines
- Monitor active campaigns to ensure delivery, optimal performance, and successful execution
- Communicate campaign-related updates, issues, and needs to Development and Customer Success teams
- Generate, review, and upload client and internal reports in a timely manner
- Support troubleshooting efforts by identifying errors or inconsistencies and escalating as needed
Requirements
- Bachelor’s degree in any field from an accredited college or university required
- Entry-level role; prior professional experience is not required
- Strong organizational, communication, and attention-to-detail skills required
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Benefits
- Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
- HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
- Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
- Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
- Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
- Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
- Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
- 401(k): Save for your future with tax advantages (and company match!)
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