Hybrid Chief of Staff

at I'M GLOBALCITIZEN

• Job title: Chief of Staff
• Job type: Full Time
• Experience level: Lead
• Salary: $215,000 - $220,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Chief of Staff managing CEO office operations and strategic partnerships at Global Citizen. Driving organizational effectiveness and supporting the CEO in high-stakes decision-making and relationship management.

Responsibilities

• Oversee daily operations of the Office of the CEO, ensuring systems for scheduling, prep, briefings, and follow-through run seamlessly
• Manage preparation for all CEO meetings, public appearances, events, and major engagements
• Create and maintain operational systems that improve clarity, efficiency, and reporting across the executive team
• Drive internal communication flows, ensuring the CEO receives the right information at the right time, and ensures follow-up is executed in a timely manner
• Ensure consistent, high-quality execution across all CEO-facing materials and processes
• Serve as the CEO’s key strategic advisor, providing counsel on major decisions, internal and external dynamics, and emerging opportunities
• Anticipate issues and surface thoughtful, solutions-oriented recommendations to support effective decision-making
• Ensure CEO focus and time allocation align with the organization’s highest-impact strategic priorities
• Strengthen leadership team alignment by coordinating priorities, facilitating effective leadership meetings, and ensuring follow-through on decisions
• Support the CEO in managing direct reports and sensitive personnel matters, promoting cohesion, clarity, and accountability across the senior team
• Act as a cross-organizational integrator, ensuring collaboration and alignment between departments in service of strategic objectives
• Manage relationships with high-level internal and external stakeholders—including board members, government leaders, corporates, philanthropists, and multilateral partners—with care, diplomacy and sound judgment
• Prepare board materials, communications, and executive summaries, ensuring timely follow-up on commitments and alignment with strategic priorities
• Coordinate with Communications, Partnerships, and Policy teams to ensure consistent messaging and high-quality preparation for the CEO’s external engagements
• Represent the CEO or accompany them in high-stakes meetings, ensuring continuity, strategic alignment, and effective execution
• Travel with the CEO on as needed basis - which can be 50% of the time or more
• Manage real-time problem solving, rapid response needs, and situational judgment while on the road
• Coordinate with internal teams to ensure all travel and event logistics are aligned with strategic goals
• Act as the CEO’s proxy during travel, ensuring effectiveness and productivity across all engagements

Requirements

• 5+ years of experience in executive operations, strategy, or Chief of Staff capacity within a mission-driven, global, or high-complexity organization
• Demonstrated success working directly with C-suite executives or founders
• Strong ability to navigate complex, multi-stakeholder environments (corporate, government, multilateral, philanthropic, talent/cultural)
• Exceptional problem-solving capability—able to anticipate issues, propose solutions, and execute calmly under pressure
• Outstanding writing, communication, and synthesis skills
• High emotional intelligence, professionalism, and diplomatic judgment
• Ability to travel globally 50% or more of the time
• Proven track record building trust and managing sensitive relationships
• Ability to operate with discretion, confidentiality, and rigor in fast-moving environments.

Benefits

• Medical, dental, vision, and life insurance
• Commuter benefits
• 403(b) retirement savings & employer match
• Generous paid time off (vacation, sick, and holidays)
• Paid parental leave
• Employee discounts
• FSA
• Professional Development Assistance (EAP)