Hybrid Operational Excellence Manager

at iHerb, LLC

• Job title: Operational Excellence Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $115,850 - $184,307 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Elgin, United States

About the role

• Operational Excellence Manager at iHerb overseeing supply chain projects and distribution center efficiency. Leading teams for process improvements while ensuring operational excellence across the network.

Responsibilities

• Manage the planning, development, and deployment of supply chain projects.
• Lead supply chain planning efforts, including capacity modeling, network modeling, and capital budgeting.
• Identify capacity impacts to distribution centers associated with varying parameters within the supply chain, ensuring alignment with global inventory placement.
• Assist with transportation optimization initiatives and analyze cost reductions through process improvements.
• Oversee and assist with the design of distribution facilities, including new facilities, facility retrofits, conveyor changes, and other material handling equipment changes.
• Maintain relationships with key automation/material handling vendors.
• Identify and implement design changes that will improve efficiencies, capacity & throughput.
• Design and recommend department layouts and product flows in the distribution center, incorporating sustainability and energy-efficiency goals.
• Develop preferred methods/standard operating procedures for the warehouse in conjunction with operational support.
• Implement and support a labor management program and software configuration.
• Develop and maintain multi-variable labor standards utilizing modern WMS (Warehouse Management System) data.
• Troubleshoot Labor Management System and interface issues (as needed).
• Lead the engineering team to identify, define, and implement process improvement opportunities.
• Introduce and adapt improvement methodologies as appropriate to drive change (ex., Lean or Six Sigma).
• Address all aspects of change, including people, processes, systems, and equipment.
• Manage direct reports, systems, and projects to achieve unit goals in accordance with company policies and practices.
• Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communication.
• Guides others in resolving complex issues in own specialized area and solves complex problems with implication on cross-functional business processes and outcomes.
• Serves as an expert within own discipline.

Requirements

• Generally requires a minimum of ten (10) plus years of experience as an engineer in retail and/or e-commerce distribution.
• Bachelor's degree; Master's degree a plus.
• Lean/Six Sigma certification desired.
• Analytical, planning and organizing, sound judgment, decision making, and leadership skills required. Proven project management/leadership skills.
• Experience with work measurement & performance management programs, conveyor design and optimization, large project management, and warehouse systems.
• Advanced working knowledge of Microsoft Office products with an emphasis in Excel and Access. Proficient with AutoCAD.
• Expertise in maintaining & troubleshooting conveyor systems (e.g., sensors & controls). Experience with WMS integration, Dematic, and Bastian WCS is desired.
• Ability to analyze and provide solutions for cost reduction through process improvements and cost/benefit analysis. Ability to drive process improvements and work within a team to resolve problems.
• Effective verbal and written communication skills. Excellent interpersonal skills, professional attitude, and approach (and the ability to interact with individuals at various levels of the organization, up and down).
• Able to conduct ergonomic evaluations, recommending and implementing improvements to work area designs.

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
• Employees will enjoy paid holidays throughout the calendar year.
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.