IT Systems and Support Manager leading network systems, cloud infrastructure, and support operations at State of Arizona. Ensuring reliability and performance of enterprise IT systems while managing support teams.
About the role
- Account Manager overseeing and nurturing relationships with IGD's FMCG customers. Responsible for meeting financial targets and driving new business opportunities while delivering excellent customer service.
Responsibilities
- Account manage a group of existing IGD customers
- Build and nurture strong relationships, serving as the primary point of contact for all account-related matters
- Meet agreed financial targets, selling IGD’s full range of online insight and consulting solutions
- Deliver outstanding levels of customer service, working closely with the wider Sales and Consulting team
- Reporting into the Business Unit Leader, these include commercial and financial delivery of agreed renewal revenue targets for assigned accounts
- Ongoing development of assigned accounts to agreed service levels
- Drive new business and consulting opportunities within your client base, as well as upgrading current contracts
- Accurate forecasting, sales projection and pipeline management
- Customer support and management of ongoing engagement with regular meaningful communications to ensure retention and enhance value for customers
- Present IGD services via online demos and face-to-face meetings
- Provide high quality customer feedback to support product development
- Develop strong customer relationships to effectively upsell and cross-sell other IGD products and services which meets customer needs
Requirements
- Experience within the FMCG industry and working in a B2B sales environment, ideally with online subscription services exposure
- Proven account management/customer success skills
- Strong commercial acumen with a good understanding of business issues
- Proven commercial track record, able to deliver agreed targets
- Strong influencing, listening, presentation and IT skills
- Excellent relationship developer, engaging existing contacts and building new ones through networking
- Excellent planning skills with drive to complete tasks and high attention to detail
- Experience of a high-performance and customer-focused culture
- Proven ability to adapt to change and embrace new products and services
- Knowledge of how retailers and manufacturers use and apply insights
- A self-starter with a growth mindset
Benefits
- Bonus scheme
- Ability to buy and sell annual leave
- Great work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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