Hybrid Account Representative

at IEC Holden

• Job title: Account Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,000 - $85,000 per year
• Degree requirement: No Education Requirement
• Tech skills: Go
• Location requirements: Hybrid, DFW, United States

About the role

• Account Representative focused on generating $2-4M in annual revenue from new customer accounts. Collaborating with cross-functional teams to ensure operational fit and program success.

Responsibilities

• $2–4M in new annual revenue generated from newly onboarded tactical customer accounts aligned to IEC Holden capabilities.
• More than 5 new tactical customer accounts onboarded, each approved through the Go/No-Go process for capability and operational fit.
• At least 90% of awarded programs require no new capital investment, confirming alignment with existing equipment, labor, and processes.
• Average cycle time of 120 days or less from RFQ approval to first production order for new tactical accounts.
• At least 40% of new accounts place repeat orders within 12 months, demonstrating program stability and customer satisfaction.

Requirements

• Opportunity Qualification & Growth: Identifies and advances new customer opportunities that align with existing manufacturing capabilities and capacity, avoiding misaligned or high-disruption work.
• Execution Discipline: Manages multiple concurrent opportunities with strong follow-through, meets commitments, and maintains momentum from initial customer engagement through program launch.
• Capacity & Capability Acumen: Develops a clear understanding of manufacturing capabilities and capacity constraints, validating operational fit with Operations and Engineering before advancing opportunities.
• Cross-Functional Partnership: Works effectively with Operations, Engineering, Sourcing, and Finance to clearly communicate requirements, identify risks early, and support smooth program launches.
• Process & Data Integrity: Maintains accurate, timely CRM data, opportunity status, and forecasts so leaders and operations teams can rely on commercial information.
• Customer Credibility & Communication: Builds trust with new customers through clear, professional, and responsive communication that sets realistic expectations and reinforces the company’s value.