Hybrid Software Implementation Project Manager

at IDEXX

• Job title: Software Implementation Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $69,000 - $78,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Westbrook, United States

About the role

• Software Implementation Project Manager leading rollouts of veterinary software for enterprise customers. Managing resources and stakeholder communication for successful implementation and onboarding.

Responsibilities

• Lead multi-site rollouts of veterinary software for enterprise customers.
• Manage multi-site software rollouts, ensuring requirements, timelines, budgets, and customer satisfaction goals are met.
• Keep stakeholders informed about progress, risks, and expectations.
• Create detailed rollout plans and schedules using templated onboarding plans within GuideCX.
• Document project activities, identify obstacles, track costs, and report results.
• Structure teams efficiently and delegate tasks.
• Manage resources, budgets, timelines, and project scope.
• Perform risk management by identifying potential issues early and developing mitigation strategies.
• Build relationships with internal teams, hospitals, stakeholders, and sponsors.
• Work within Project Management and cross-functional teams for process improvements.
• Develop training requirements and conduct training sessions as necessary.
• Some travel required - up to 25% for conferences, training events, and client engagements.

Requirements

• 2-4 years of Project Coordination or Management experience.
• 5+ years of customer service experience.
• Experience in SaaS onboarding delivery preferred.
• Experience within the Veterinary industry preferred.
• Experience with project management tools and collaboration platforms such as OneNote, Smartsheet, and GuideCX is beneficial (not required).
• Strong written and verbal communication skills as well as interpersonal skills.
• Strong attention to detail.
• Experience with communication delivery to the C-Suite preferred.
• Ability to devise tracking systems and efficient reporting.
• Ability to adapt to changing situations and navigate ambiguity.
• Strong organizational skills with the ability to prioritize and follow up.
• Ability to multitask.
• Effective project administration skills and/or task management skills.
• Project management skills.
• Self-starter.

Benefits

• Health / Dental / Vision Benefits
• Day-One 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more