Hybrid Software Implementation Manager

at IDEXX

• Job title: Software Implementation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, United States

About the role

• Lead a team of Veterinary Software Specialists implementing ezyVet software in animal hospitals. Focus on team development and client relationships in a hybrid working environment.

Responsibilities

• Supervise day-to-day activities within the Veterinary Software Implementation department
• Assign work, monitor activities, evaluate and coach performance
• Administer employment actions, provide coaching and guidance to staff
• Manage or provide guidance on escalated or critical issues with clients
• Communicate with other related departments to coordinate work and resolve issues
• Cultivate strong internal and customer business relationships
• Provide ecosystem support around Implementation understanding across IDEXX
• Provide input to department policies, procedures, and training content
• Utilize data, metrics and system tools to ensure efficiency and maximize customer experience
• Identify problems, obstacles, and opportunities and proactively take action to address issues

Requirements

• 3+ years’ people leadership experience, with preference given to candidates with SaaS technical implementations or Veterinary hospital leadership
• Strong business acumen, with software deployment (onboarding, implementation) or veterinary practice business operations preferred
• Ability to inspire, educate, and build a high performing team culture during times of change
• Experience with performance management, mentorship and coaching
• Ability to organize, prioritize and direct work activities in a fast-paced environment
• Strong technical aptitude for cloud-based software paired with business acumen to understand customer operations and design workflows that can be achieved through software configuration
• Exceptional goal guided servant leadership, communication, and interpersonal skills with a focus on cross-functional collaboration that resonates both in person and virtually
• Strong problem-solving skills, attention to detail, and ability to manage multiple priorities
• Comfort working in a high-growth and fast-paced environment
• Experience partnering with internal/external partners on technical projects, including influencing key relationships.

Benefits

• Health / Dental / Vision Benefits
• Day-One 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more