Responsable de Missions Audit clé dans l'audit légal et contractuel chez Exco Socodec. Supervisant les équipes et assurant la qualité des travaux, avec un portefeuille diversifié de clients.
IO
Onsite Network Service Support Manager
Posted 19 hours ago
About the role
- Network Service Support Manager at Anglian Water leading a field team and ensuring safe water services. Collaborating with stakeholders to maintain network performance and customer satisfaction.
Responsibilities
- Lead and support the team through regular, constructive feedback, recognising strengths and supporting improvement
- Develop and deliver action plans to improve engagement and performance, including Love 2 Listen results
- Provide leadership and technical support during incidents and operational events
- Work closely with contractors and other workstreams to minimise customer and network impact
- Sign off impact plans and approvals to ensure company and regulatory compliance
- Own the customer experience by responding to customer feedback, complaints and escalations, ensuring positive outcomes
- Embed a “get it right first time” culture through data analysis and lessons learned
- Review performance reports and identify trends, risks and improvement opportunities
- Ensure compliance with all Health & Safety procedures
- Complete audits, site visits and active management visits to ensure quality, safety and compliance
- Support delivery of leakage, water quality, supply interruption and environmental targets
Requirements
- Ability to lead, influence and build trust with teams and stakeholders
- Strong communication skills with both internal and external customers
- Confidence working with data, performance measures and compliance
- Strong organisational and problem solving skills, with the ability to interpret data
- A collaborative approach and willingness to learn
- IT literate
- A proven track record in leadership, able to challenge, question and improve performance
- Ability to identify opportunities for improvement and actively seek creative solutions
- Willingness to support out of hours work in the event of emergencies
Benefits
- Personal private health care
- 26 days annual leave – rising with length of service + bank holidays.
- Flexible working
- Company vehicle allowance
- Flexible benefits to support your wellbeing and lifestyle.
- Competitive pension scheme - Double Matched Salary Sacrifice Pension Scheme
- Generous maternity and paternity package
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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