Service Delivery Manager at Aspire Lifestyles managing service delivery to clients in lifestyle services. Responsible for ensuring client satisfaction and upholding service level agreements through leadership and strategic execution.
About the role
- Organizational Change Manager driving strategic corporate initiatives within ICF's Business Transformation Office. Partner with leadership to deliver impactful change strategies, enhance methodologies, and facilitate engagement.
Responsibilities
- Serve as a trusted advisor to initiative leadership, executive sponsors, and C-level steering committees.
- Collaborate with the internal change management team and act as a key member of the Business Transformation team.
- Champion the Change Management Community of Practice , fostering alignment across corporate and operational functions.
- Design and execute stakeholder engagement strategies to drive awareness, understanding, and adoption of change initiatives.
- Enhance and standardize change management methodologies, tools, and best practices.
- Develop and implement communications and training strategies , including supporting materials and job aids for end users.
- Partner with corporate communications and other teams to ensure timely and effective messaging of project milestones.
Requirements
- Bachelor’s degree
- Minimum 5 years of experience applying change management principles, methodologies, and tools; (Ex: Prosci ®)
- Minimum 2 years of experience leading internal change teams and supervising direct reports
- Minimum 5 years of experience collaborating with project teams and familiarity with project management principles
- Minimum 3 years supporting technology initiatives and translating highly technical concepts into learning materials (e.g., job aids) for end users
- Ability to write, edit, and quickly deliver high-quality communications on behalf of high-visibility leadership
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Opportunities for professional development
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