Onsite Vice President of Retail Growth and Service

Posted 14 hours ago

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About the role

  • VP of Retail Growth and Service at Horizon Credit Union ensuring sales growth and member experience. Leading branch performance, coaching, and strategic growth initiatives in Spokane Valley.

Responsibilities

  • Responsible to lead Horizon’s retail branch network and member experience strategy.
  • Ensure compliance, service quality, and goal achievement.
  • Engage in branch sales and growth initiatives, providing coaching and fostering community relationships.
  • Collaborate with Retail Operations, Business Development, and Marketing.
  • Drive marketing strategies that support member acquisition and community engagement.
  • Promote accountability and operational excellence across all regions and locations.
  • Lead and oversee operational standards of branches.

Requirements

  • Four-year degree (BA, BS) in business administration or related field.
  • Minimum seven years of management experience and successfully leading and guiding a key organizational relevant business unit at a high level.
  • Related work experience may substitute for education.
  • Experience driving growth, service and sales goals in a consultative and scalable manner.
  • Experience and track record reflect achieving growth and service experience goals and objectives.

Benefits

  • Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
  • Telemedicine for part-time employees
  • Paid Group Life and Disability Insurance
  • Employee Assistance Program
  • Tuition Reimbursement Program
  • 401K Retirement Savings
  • Employer 401K Retirement Contributions & Matching upon eligibility
  • Discretionary Annual Incentive Bonus based on eligibility criteria
  • Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time)
  • Paid Birthday Holiday
  • 2 Paid Wellness Days
  • Up to 24 hours of Paid Volunteer Time annually
  • 11 Paid Holidays
  • And More!

Job title

Vice President of Retail Growth and Service

Job type

Experience level

Lead

Salary

$135,729 - $230,739 per year

Degree requirement

Bachelor's Degree

Location requirements

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