Technical Sales Specialist driving sales growth and building customer relationships in gene therapy sector. Engaging key stakeholders and executing territory strategies to expand market presence.
About the role
- Reservations Supervisor providing leadership and training to reservations agents at Miraval Resort. Ensuring guest satisfaction and managing inbound/outbound calls with exceptional service.
Responsibilities
- Reservations Supervisor will serve as a day-to-day role model to new and existing reservations agents.
- Must create a positive, energetic working environment by maintaining high morale and productivity.
- Implement and manage all processes related to the effective handling of inbound guest calls and outbound calls.
- Assist in creating a high performance, revenue generating team through consistent development, training and coaching of Reservations Agents and Advisors.
- Develop and leverage a team of people with unique talents and a variety of strengths to maximize effectiveness of the department statistical measurements.
- Ensure a positive pre-arrival experience for guests by accurately conveying resort and reservation information, qualifying guest needs, and ensuring precise entry of guest information into booking system.
- Prioritize tasks and handle multiple duties simultaneously while remaining highly organized with attention to detail and consistent follow-up.
- Ensures effective resolution of service issues with a proactive approach to guest and associate needs.
- Respond timely to requests for information and assistance from guests, agents and other resort employees by using good judgement when independent decisions are required.
- Assist with Reservation and Experience shared inboxes and chats from the Miraval website.
- Assist with onsite Exclusive Resort guest arrivals and/or Onsite Experience Planning per property needs.
- Log into Snowfly weekly and celebrate any recognition and compliment/congratulate agents on accomplishments.
Requirements
- Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment is preferred, but not required.
- Technology proficiency with thorough working knowledge of GDS, reservations software and booking systems is preferred, but not required.
- Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
- Previous experience in development and delivery of training information.
- Exceptional time management, detail and organizational skills.
- Professional demeanor with exceptional verbal, written and electronic communication skills.
- Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays.
Benefits
- iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
- Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
- Discounted and Complimentary Hyatt Hotel nights*
- Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
- 401K with company match*
- Generous Paid Time Off program*
- Paid Family Bonding Time and Adoption Assistance*
- Complimentary daily colleague meals
- Employee Stock Purchase Plan*
- Access to resort facilities including spa services, programs, hiking trails and fitness center *
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Foot & Ankle Sales Associate collaborating with sales representatives in the medical device industry. Educating healthcare professionals on Stryker products and managing customer relationships.
Sales and Marketing Senior Professional leading strategic initiatives for Hitachi Energy. Building relationships and driving growth in sustainable energy markets with cross - functional teams.
Sales Director developing ASSA ABLOY's aluminum, glass, and PVC solutions in Latin America. Leading regional sales teams and driving product innovation and training.
Dealer Sales Manager driving revenue growth within dealer network at Generac. Developing strategies, cultivating partnerships, and collaborating cross - functionally for market success.
Virtual Sales Endo Representative handling customer acquisition and support for Dentsply Sirona. Collaborating with sales teams and managing internal and external customer inquiries.
Salesperson managing and growing strategic accounts in the swine industry for Big Dutchman. Lead consultative sales and partner with internal teams for project execution.
Sales Enablement Specialist providing hands - on support for IQVIA’s Patient Centered Solutions Implementation. Coordinating BD strategies, proposals, and stakeholder collaboration to optimize patient experience in clinical trials.
National Sales Lead for Respiratory portfolio managing a team in Switzerland. Driving strategic sales initiatives and building customer relationships primarily in the Pharma sector.
Sales Strategy Intern directly contributing to Salesforce's growth strategy through data - driven analysis and cross - functional partnerships. Collaborating in a fast - paced environment with Sales Leaders.