Service Delivery Manager ensuring high service levels for IT managed services customers by building relationships and managing operations. Engaging with clients to drive improvements and focusing on successful outcomes.
About the role
- Technical Engineering/Application Manager leading agile development team for building Installments product capabilities on Google Cloud Platform. Focus on hands-on delivery, technical leadership, and support for high volume applications.
Responsibilities
- Provide technical leadership, management, and hands on delivery for a Java development team that builds and supports our Installments ecosystem.
- Provide technical leadership to the development team with design direction, code reviews, and unit testing direction.
- Diagnose root causes to complex technical problems like performance, availability, internal and external application integrations, database, middleware (webserver, application server, MQ), network, etc.
- Provide L3 production support 24/7/365 spread across the team.
- Research and facilitate the monitoring, high availability and support methodology for our production environment.
- Ensure that all development team deliverables are planned and completed.
- Track and report on the development team's progress completing deliverables using systems like ADO.
- Provide hands on development to team members to ensure that deliverables are completed.
- Drive staffing decisions and activity for the development team.
Requirements
- Bachelor's Degree
- 7 years of hands on development using Java EE technologies that provide web services, incoming/outgoing file processing, and user interface capabilities.
- 3 years of leadership experience including management experience
- Hands-on depth with Bigtable, Cloud Run, Dataflow/Apache Beam, Pub/Sub, Cloud Storage, CI/CD, on (GCP) Google Cloud Platform or on similar cloud technologies (AWS/Azure).
- Proven expertise building operational data stores, event-driven architectures, and data quality controls.
- Strong grounding in SRE/DevOps practices and security-first mindset.
- Cloud (GCP, AWS, Azure) and/or IaC (Terraform) certifications and/or work experience
- Payments Originations and Servicing processing background in 1 or more of the following: Debit, Credit, Installments
- Spring Boot, GIT, Maven, Jenkins, JSON & SOAP xml
- Excellent communication, design, documentation, analytical, and SDLC skills.
- 3 years delivering software using agile methodologies
- Experience using monitoring tools like Dynatrace, Zenoss, Splunk, and log files to evaluate the health of mission critical production applications and to identify root causes for performance and functional issues
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
Job title
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