Business Analyst I working on claims system management for Intact. Collaborating with teams to enhance user experience and improve system functionality.
About the role
- Supports Incident Management by coordinating incident communications and documentation for BSA Product incidents. Involves tracking actions, producing metrics, and engaging with stakeholders.
Responsibilities
- Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders.
- Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries.
- Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks.
- Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns).
- Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs).
- Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps.
- Partner with IT ops counterparts to translate technical updates into clear stakeholder messages.
Requirements
- High School Diploma or equivalent
- 3+ years in technology operations, service management (ITIL), PMO, or product ops roles (banking experience preferred)
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
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