implements quality improvement programs for all lines of business including annual program description, work plan, and annual evaluation
works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems
plays a key role on the NCQA Health Plan accreditation and reaccreditation process
ensures the Quality Assessment and Performance Improvement (QAPI) program for Humana Healthy Horizons in Oklahoma operates effectively
drives quality improvement efforts of Humana’s Quality Operations
supports the implementation and monitoring of program documents such as the program description, work plan, QAPI committee and evaluation
audits processes as needed for compliance
completes and submits state or federal reports as required
collaborates and maintains frequent contact with other managers across departments and health plan
conducts briefings and area meetings
determines the plan’s compliance with requirements for NCQA accreditation
tracks HEDIS measures along with the assistance of the Quality Data Analyst to ensure the plan meets the goals set for quality measure withholds
coordinates with relevant internal/external stakeholders, providers, state department of health and other entities to maintain quality operations and improve health outcomes
Requirements
Must reside in the state of Oklahoma
Bachelor's degree required
2+ years of management or leadership experience
2+ years of experience in a fast-paced insurance or healthcare setting
Familiarity with Quality Improvement tools and methodologies (e.g., PDSA, root cause analysis, IHI Model for Improvement, etc.)
Understanding of healthcare quality measures such as HEDIS, STARS, etc.
Demonstrated ability to build and maintain strong professional relationships
Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Benefits
medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
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