Relationship Manager acting as the primary contact for charitable gaming partners in Northeastern Ohio. Ensuring client satisfaction and retention while providing innovative gaming solutions.
About the role
- Assistant Account Manager assisting with insurance account servicing and client communication at HUB International. Collaborating with Account Managers and maintaining data in account systems.
Responsibilities
- Assisting Account Managers, Senior Account Managers and Producers with the servicing of assigned accounts
- Participates in the renewal preparation process, including generating renewal updates on accounts
- Review bond requests to verify for accuracy
- Provides quality customer service to clients, team members, and carriers
- Maintains an accurate suspense system on all items that require a response
- Fields phone calls from insureds regarding questions about their coverage, changes, additions, payments, cancellations etc.
- Responsible for scanning communications and documents
- Input/maintain data on account management system and ancillary systems as required
- Prepares and coordinates all transactions, paperwork, and internal processing for assigned accounts
Requirements
- High School Diploma or equivalent
- P & C Insurance Producer License Required
- Two or more years of office experience strongly preferred
- Exceptional customer service skills
- Excellent organizational, interpersonal, communication skills
- Proven ability of working in a successful team environment
- Strong data entry skills
- Proficient in Microsoft Word, Excel, Outlook, and internet utilization
- Applied Agency Management System experience preferred but not required
Benefits
- health/dental/vision/life/disability insurance
- FSA
- HSA
- 401(k) accounts
- paid-time-off benefits
- eligible bonuses
- equity and commissions for some positions
Job title
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