Amazon Media Analytics Manager at Kimberly - Clark, driving audience insights and marketing strategies through data analytics collaboration. Focusing on maximizing growth and profitability across media channels.
About the role
- Service Desk Agent supporting users by managing incidents and utilizing Python for technical issues. Collaborating with teams to enhance user experience and maintain FAQs.
Responsibilities
- Implement and manage a standardized process to collect user feedback
- Provide ongoing incident management: handle user queries, troubleshoot issues, and communicate feedback to the model team for fixes and improvements
- Use Python for debugging and resolving technical issues
- Communicate effectively with users and project teams to ensure timely resolution and continuous improvement
- Recommend and maintain training materials and FAQs to address frequent user concerns
- Support the creation and updating of resources to enhance user experience
Requirements
- Experience in service desk or technical support roles
- Proficiency in Python for debugging and automation
- Strong communication and problem-solving skills
- Ability to manage incidents and collaborate across teams
Benefits
- Equal Opportunity Employer (EEO)
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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