Manager of Inside Sales team overseeing operations and enhancing customer relationships. Ensuring sales growth while providing exceptional service and training associates.
About the role
- Inside Sales Account Manager responsible for building relationships with potential customers in SMB. Driving sales growth through effective communication and collaboration within teams.
Responsibilities
- Identifies and researches potential leads through various sources, including cold calls, online research, and networking, to build a strong pipeline of potential customers.
- Evaluates leads' needs, budget, and decision-making authority to determine their potential as qualified opportunities for the sales team.
- Develops a deep understanding of the products or services offered, stay up to date with new features and enhancements, and effectively communicate their value propositions to prospects.
- Leads market penetration campaigns while training and coaching other inside sales representatives.
- Delivers compelling presentations and demonstrations of products or services, tailoring them to meet the specific needs and interests of each prospect.
- Manages and updates CRM systems or sales tracking tools to document interactions, track leads' progress, and ensure the sales process is efficiently managed.
- Stays informed about industry trends, competitors, and market developments to adapt sales strategies and better position the organization's offerings.
- Collaborates with marketing, customer support, and product teams to gather information, address customer inquiries, and provide feedback on customer needs and preferences.
- Provides regular sales reports and updates to supervisors, detailing progress, challenges, and opportunities, while also analyzing sales data to identify trends and areas for improvement.
Requirements
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 6-8 years of related work experience, preferably in inside sales or tele sales, or a related field.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- Additional flexible paid vacation and sick leave
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