Support Engineer providing technical guidance on electrical products and applications for the Brazilian market. Collaborating with teams to customize solutions and manage technical documentation.
About the role
- Command Center Monitoring Engineer responsible for monitoring Poly devices, resolving technical issues, and ensuring customer satisfaction through proactive solutions.
Responsibilities
- Monitor the Managed Conference Collaboration Devices
- Resolves moderate technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
- Research, diagnose, troubleshoot, and identify solutions to complex customer-facing technical issues.
- Take ownership of assigned issues and see them through to resolution, ensuring timely and effective resolution.
- Document identified issues, solutions, and troubleshooting steps for future reference.
- Provide excellent customer service and ensure customer satisfaction.
Requirements
- Bachelor's degree in computer science, Computer Engineering, or a related field
- Typically has 4-5 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field or an advanced degree with 3-5 years of work experience.
- Proven experience in successfully resolving complex technical issues.
- Demonstrated ability to analyze problems, identify root causes, and implement effective solutions.
- Ability to work independently and as part of a team.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Drainage engineer driving gully wagons for Sapphire Utility Solutions to maintain utility services. Collaborating with operatives on highway cleaning and conducting sewer assessments.
Laser Process Shift Engineer responsible for high - volume semiconductor manufacturing and process optimization. Working in advanced clean room conditions and engaging in wafer development and troubleshooting activities.
Development Engineer responsible for product design in defense systems at Ensign - Bickford Aerospace. Creating models and ensuring compliance for defense applications with a focus on energetic components.
Senior Silicon Validation Engineer validating leading processors for AI and computing at NVIDIA. Collaborating with engineering teams across design, verification, and post - silicon validation efforts.
Practice Leader managing environmental remediation projects for Geosyntec. Leading technical projects, client management, and business development in Overland Park, Kansas.
Forward Deployed Engineer supporting Tactical Command and Control systems for government and military. Collaborating with operational units and development teams for Electronic Warfare solutions.
Refinery Planning Engineer optimizing refinery systems operations for S&P Global. Collaborating on LP models, performing economic studies, and improving operational efficiency.
Solar Project Engineer delivering design and problem - solving services to project teams at Solar Landscape, a leading commercial rooftop solar developer.
Field Validation & Verification Engineer testing GNSS products at Topcon. Perform validation and verification testing of surveying solutions in a controlled environment.