ID
Auditor responsible for ISO audits and management standards in Quality and Environmental Management. Engaging with clients across the D - A - CH region and providing expert certification services.
About the role
- Night Auditor providing first contact service for guests at AC Wichita, KS. Responsible for check-in, check-out, and overall guest satisfaction during overnight shifts.
Responsibilities
- The Front Desk Night Auditor is often the first point of contact and the first impression for guests.
- Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record and process all guest calls, messages, requests, questions or concerns.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times.
- Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
Requirements
- High School diploma /Secondary qualification or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
- This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office areas.
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
- Handling objects, products and computer equipment.
- Basic computer skills to operate various property management and reservations systems, etc.
- Other: Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Benefits
- Hourly rate from $14.00 to $16.00 depending on experience
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
Job title
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Experience level
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Degree requirement
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