Técnico de Segurança do Trabalho at Cia do Treinamento responsible for training clients on safety regulations and conducting safety assessments. Seeking professionals passionate about safety and compliance across Brazil.
About the role
- Technical Support Specialist in cybersecurity at Hornetsecurity, resolving client issues and enhancing customer experience with exceptional service.
Responsibilities
- Diagnose and resolve technical issues for our business clients via phone, email and online chat, including system configuration, product functionality and anomalies/improvements.
- Build personalized client relationships by delivering an exceptional customer experience.
- Escalate incidents to the development team and track them through to resolution.
- Communicate customer feedback to the product development team.
Requirements
- Good understanding of basic network protocols and email security.
- Excellent logical, analytical and technical troubleshooting skills.
- Strong customer-service orientation and the ability to manage senior-level clients under pressure.
- Experience troubleshooting SMTP issues for Hornetsecurity products.
- Professional proficiency in English and French – any additional languages are an asset.
Benefits
- Work schedule: day-based (forfait jours)
- Leave: 5 weeks’ statutory vacation + RTT (reduction of working time) days
- Meal vouchers: €10 value (Hornetsecurity contribution €5.92)
- 100% coverage of public transport costs
- Supplemental pension & health insurance (Axa)
- Sport and wellness benefits (subsidy)
- International exchange program
Job title
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