Product Security Intern at ShopBack performing routine information security tasks and assisting in technical document revisions. Join us in delivering value in the Cashback platform.
About the role
- Technical Support Specialist in cybersecurity at Hornetsecurity, resolving client issues and enhancing customer experience with exceptional service.
Responsibilities
- Diagnose and resolve technical issues for our business clients via phone, email and online chat, including system configuration, product functionality and anomalies/improvements.
- Build personalized client relationships by delivering an exceptional customer experience.
- Escalate incidents to the development team and track them through to resolution.
- Communicate customer feedback to the product development team.
Requirements
- Good understanding of basic network protocols and email security.
- Excellent logical, analytical and technical troubleshooting skills.
- Strong customer-service orientation and the ability to manage senior-level clients under pressure.
- Experience troubleshooting SMTP issues for Hornetsecurity products.
- Professional proficiency in English and French – any additional languages are an asset.
Benefits
- Work schedule: day-based (forfait jours)
- Leave: 5 weeks’ statutory vacation + RTT (reduction of working time) days
- Meal vouchers: €10 value (Hornetsecurity contribution €5.92)
- 100% coverage of public transport costs
- Supplemental pension & health insurance (Axa)
- Sport and wellness benefits (subsidy)
- International exchange program
Job title
Job type
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Degree requirement
Tech skills
Location requirements
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