Hybrid Security Managed Services Engineer – L3

at NTT DATA, Inc.

• Job title: Security Managed Services Engineer – L3
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Port Elizabeth, South Africa

About the role

• Security Managed Services Engineer at NTT DATA ensuring client infrastructures are secure and operational. Handling complex security incidents and contributing to service improvement in a hybrid work environment.

Responsibilities

• Ensure clients' infrastructures are secure, robust, and running smoothly.
• Proactively identify and resolve technical incidents.
• Perform necessary checks and apply monitoring tools.
• Ensure all assigned infrastructure at client sites is correctly configured, installed, tested, and operational.
• Handle third-line support calls and uncover root causes of incidents.
• Engage with clients, providing continuous feedback and updates on their systems' statuses.
• Maintain zero missed service level agreement (SLA) conditions.
• Identify root cause of critical incidents and implement solutions for identified problems.
• Handle tickets of high complexity and deliver advanced solutions.
• Contribute to operational improvements.

Requirements

• Proven experience handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Proficiency in planning activities and projects well in advance.
• Strong client-focused approach, ensuring a positive client experience.
• Excellent communication skills, with the ability to work across different cultures and social groups.
• Effective listening skills and an ability to adapt to changing circumstances.
• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
• Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Relevant certifications depending on technology domain expertise such as (but not limited to) - CCNP in Security or PCNSE certification or NSE 7 certification related certification is good to have along with advance technical certification like CCIE, CISSP (advantageous)
• Seasoned Managed Services experience handling complex Security Infrastructure.
• Seasoned experience required in Engineering function within a medium to large ICT organization.
• Seasoned working knowledge of ITIL processes.
• Seasoned experience working with vendors and/or 3rd parties.

Benefits

• Hybrid Working
• Diversity and inclusion policies
• Equal Opportunity Employer